Wristo Privacy Policy

Last updated: 24-09-2025

At Wristo, your privacy and trust are our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use WristoShop.com and related services. Please read this carefully to understand our practices.

1. Information We Collect

We collect personal and non-personal information to ensure secure transactions, smooth marketplace operations, and compliance with applicable laws.

a. Information You Provide to Us

  • Account Registration: Name, email address, phone number, shipping and billing addresses, password.
  • Vendor Registration: Business name, identity verification documents (e.g., government ID, trade license), bank details for payouts.
  • Transactions: Payment details (processed securely via third-party gateways), order history, invoices.
  • Communications: Messages sent via customer support, email, or live chat.
  • Returns & Disputes: Photographic/video evidence submitted for refunds or authenticity checks.

b. Information Collected Automatically

  • Device Information: IP address, browser type, device model, operating system.
  • Usage Data: Pages visited, search queries, time spent on the website, referring URLs.
  • Cookies & Tracking: Session cookies, analytics cookies, preference cookies, and advertising cookies (see Section 6).

c. Information From Third Parties

  • Identity verification from payment processors, fraud prevention tools, or vendors.
  • Public information from social media if you interact with our official accounts.

2. How We Use Your Information

We use your information to:

  • Facilitate Purchases & Sales: Processing orders, payments, shipping, refunds, and returns.
  • Authenticate Vendors & Products: Verify seller identity and confirm product authenticity.
  • Improve Customer Experience: Personalize recommendations, enhance search and browsing.
  • Fraud & Security: Detect suspicious activity, protect against unauthorized access or counterfeit items.
  • Communications: Send order confirmations, updates, promotional offers (if you opt-in).
  • Legal Compliance: Maintain tax, accounting, and regulatory records.

3. Sharing of Information

We never sell your personal data. However, we may share information in the following situations:

  • Vendors: To complete a transaction, we share necessary buyer details (e.g., shipping address) with the vendor. Vendors cannot use this data outside the order fulfillment process.
  • Payment Processors: Secure payment details are handled by trusted third-party providers (e.g., Stripe, PayPal). Wristo does not store card details.
  • Logistics Partners: Shipping providers receive the delivery address and contact details for order fulfillment.
  • Authentication & Security Services: To verify product authenticity or prevent fraud.
  • Legal Authorities: When required by law, regulation, or to protect Wristo’s legal rights.
  • Business Transfers: In the case of merger, acquisition, or sale of assets, your information may transfer to the new entity.

4. Data Retention

  • We retain personal data only as long as necessary for transactions, returns, disputes, or legal compliance.
  • Account information is stored until you request deletion, subject to financial/transaction record obligations.
  • Vendor verification documents are securely stored for compliance and may be anonymized when no longer required.

5. Your Rights

Under UK GDPR / EU GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold.
  • Correction: Update or correct inaccuracies in your information.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit processing of your data in certain cases.
  • Data Portability: Request a machine-readable copy for transfer to another service.
  • Withdraw Consent: Opt out of marketing emails at any time.

To exercise these rights, contact us at 📧 [insert privacy email].

6. Cookies & Tracking

Wristo uses cookies and tracking technologies to:

  • Keep you signed in to your account.
  • Remember preferences (e.g., language, currency).
  • Analyze site traffic and performance.
  • Deliver personalized product recommendations and advertisements.

You may manage cookies via your browser settings. Some features may not function properly if cookies are disabled.

7. Security of Your Information

We employ multiple safeguards to protect your data:

  • Encryption: SSL/TLS encryption for all data transfers.
  • Payment Security: PCI-DSS compliant payment gateways.
  • Restricted Access: Vendor access limited to essential buyer info only.
  • Authentication Team: Strict internal handling of identity and product verification data.

Despite these measures, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security but take every reasonable measure to protect your data.

8. International Data Transfers

If you access Wristo outside the UK, your data may be transferred and processed in other jurisdictions. By using our services, you consent to such transfers.

9. Children’s Privacy

Wristo is not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified by email or via a notice on the website. The “Last Updated” date will always reflect the most recent revision.